Modules
This module helps mid-level managers develop leadership, decision-making, accountability, problem-solving skills, and leadership readiness
The Role of the Mid-Level Manager
Clarify expectations, authority, and responsibilities for managers as strategic implementers and people leaders.
Strategic Thinking and Organizational Alignment
Understand how mid-level leaders translate strategy into operational goals and manage vertical/horizontal alignment.
Team Leadership and Motivation
Learn techniques for team engagement, coaching, and performance management.
Communication and Influence
Develop clear, confident communication skills that support transparency, motivation, and trust.
Delegation, Prioritization, and Time Management
Master methods for assigning tasks effectively, managing competing demands, and creating team accountability.
Conflict Resolution and Difficult Conversations
Apply structured approaches to resolve tension, give feedback, and foster a respectful workplace.
Operational and Project Planning
Plan, track, and adjust team efforts to meet objectives using basic project management tools and dashboards.
Emotional Intelligence and Self-Leadership
Increase personal awareness, resilience, and stress management to improve leadership impact.
Equity, Diversity, and Inclusive Management
Support belonging, fairness, and cultural competence in team leadership and workplace policies.
Developing Talent and Managing Performance
Provide feedback, conduct performance reviews, and support learning and growth in others.
Who Should Enroll
This course is ideal for
- Mid-level managers and GS-12/14
- Newly promoted supervisors or team leads
- SMEs and technical professionals
- Aspiring managers